Terms of Service
Effective Date: [12/01/25]
Welcome to Rooter ProXpress ("Company," "we," "our," or "us"). By accessing our website, contacting us, or using our services, including SMS communications, you agree to these Terms of Service.
1. Services
Rooter ProXpress provides plumbing, drain cleaning, sewer repair, leak detection, water heater services, emergency plumbing, and related residential and commercial plumbing services.
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
2. Scheduling and Appointments
Customers may request appointments through our website, phone, email, or SMS messaging.
Appointment times are estimates and may vary due to emergencies, weather conditions, traffic, or other unforeseen circumstances.
3. Estimates and Pricing
All estimates are based on the information available at the time of inspection.
Additional work discovered during service may require revised pricing and customer approval before proceeding.
Payment is due upon completion of services unless otherwise agreed in writing.
4. SMS Communications
By providing your mobile phone number and opting in, you consent to receive SMS text messages from Rooter ProXpress regarding:
- Appointment scheduling and confirmations
- Appointment reminders
- Service updates
- Technician arrival notifications
- Customer support communications
- Follow-up requests regarding completed services
SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes.
Message Frequency
Message frequency may vary depending on your service requests and interactions with our company.
Message and Data Rates
Message and data rates may apply according to your mobile carrier's plan.
Opt-Out
You may opt out of SMS communications at any time by replying:
STOP
After opting out, you will no longer receive SMS messages unless you re-subscribe.
Help
For assistance, reply:
HELP
Or contact us directly at:
Phone: 470-720-5133
Email: support@eforceweb.com
5. Customer Responsibilities
Customers agree to:
- Provide accurate contact information
- Maintain safe access to service areas
- Disclose known plumbing issues relevant to the requested services
- Secure pets and ensure a safe work environment
6. Warranty Disclaimer
Rooter ProXpress strives to provide quality workmanship; however, except where expressly provided in writing, services are provided "as is" without warranties of any kind, either express or implied.
Any workmanship warranties provided will be outlined separately on service agreements or invoices.
7. Limitation of Liability
To the fullest extent permitted by law, Rooter ProXpress shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our services, website, or communications.
Our total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
8. Website Use
Users agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to systems or data
- Submit false or misleading information
- Interfere with website functionality
9. Privacy
Your use of our services is also governed by our Privacy Policy. Information collected through our website, forms, calls, and SMS communications is handled according to our Privacy Policy.
10. Changes to These Terms
We may update these Terms of Service at any time. Updated versions will be posted on our website with a revised effective date.
11. Contact Information
If you have questions regarding these Terms of Service, please contact:
Rooter ProXpress
Address: 400 Lively Ave, Norcross, GA 30071
Phone: 770-402-8732
Email: support@eforceweb.com
Website: https://www.rooterproxpressplumbers.com/
12. Acceptance
By using our website, scheduling services, providing your phone number, or receiving SMS communications from Rooter ProXpress, you acknowledge that you have read, understood, and agree to these Terms of Service.
