Privacy Policy
Effective Date: 12/01/25
Rooter ProXpress Plumbing ("Company," "we," "our," or "us") is committed to protecting the privacy and security of personal information entrusted to us by our customers, employees, contractors, vendors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.
Information We Collect
We may collect the following categories of information:
Personal Information
- Name
- Address
- Email address
- Telephone number
- Date of birth
- Government-issued identification information
- Social Security Number (when required for employment, tax reporting, or legal compliance)
Financial Information
- Banking information
- Payment card information
- Direct deposit information
- Tax forms including W-9, W-4, and 1099 information
- Billing and payment history
Employment and Contractor Information
- Employment applications
- Background check information (where permitted by law)
- Professional licenses and certifications
- Payroll and tax records
- Emergency contact information
Website and Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar tracking technologies
How We Use Information
We use personal information for legitimate business purposes, including:
- Providing plumbing and related services
- Scheduling appointments and responding to service requests
- Processing payments and invoices
- Managing employee and contractor relationships
- Processing payroll and tax reporting requirements
- Maintaining business records
- Improving our website and customer experience
- Complying with legal and regulatory obligations
- Preventing fraud and protecting company assets
Information Sharing and Disclosure
We do not sell personal information.
We may share information with:
Service Providers
Trusted third-party vendors who assist with:
- Payroll processing
- Tax reporting
- Payment processing
- Information technology services
- Customer relationship management
- Website hosting and maintenance
Government Authorities
When required by law, regulation, court order, subpoena, or other legal process.
Business Transfers
In connection with a merger, acquisition, asset sale, or business restructuring.
Professional Advisors
Attorneys, accountants, auditors, insurance providers, and other professional advisors as necessary.
Protection of Tax and Financial Information
The Company takes reasonable administrative, technical, and physical safeguards to protect sensitive information, including:
- Restricted access to authorized personnel only
- Password-protected systems
- Secure storage of records
- Employee and contractor confidentiality requirements
- Data security procedures are designed to prevent unauthorized access
Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Comply with tax, employment, and legal requirements
- Resolve disputes
- Enforce company agreements
When information is no longer required, it will be securely deleted or destroyed.
Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information regarding how your data is used
- Opt out of certain communications
Requests may be submitted using the contact information provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.
Users may adjust browser settings to refuse cookies; however, certain website features may not function properly.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of those third parties before providing personal information.
Children's Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted with a revised effective date. Continued use of our services or website after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Rooter ProXpress Plumbing
Address: 400 Lively Ave, Norcross, GA 30071
Phone: 770-402-8732
Email: support@eforceweb.com
Consent
By using our services, submitting information to us, visiting our website, applying for employment, or performing services as a contractor, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of information as described herein.
